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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

Question 1

Measuring how your organisation is performing with customer service in relation to your competitors is known as:

A. Comparing.
B. Standardising.
C. Benchmarking.
D. Contrasting services.

Question 2

Frequent interruptions:

A. Help to get a lot of things done at once.
B. Can help you to make the most of your time.
C. Are a common time wasting activity.
D. Help when working with colleagues.

Question 3

Customer information should be collected by a shop:

A. The first time the customer comes into the shop.
B. Once you are aware that the customer is a regular shopper.
C. When the customer makes his first purchase.
D. If a customer appears to be one who will return to the shop.

Question 4

There are a number of important events in customer interactions. These are called:

A. Key interactions.
B. Critical moments.
C. Important customer events.
D. Key customer exchanges.

Question 5

A person who is unknown to an organisation who acts as a customer and then reports back to the organisation on their experience is called a

A. Shopping experience tester.
B. Mystery shopper.
C. Unknown shopper.
D. Secret shopper.

Solutions: