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BlackBerry BCP-521 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Troubleshooting and Maintenance | - Logging and monitoring
- 1. Call tracing and diagnostics tools
- 2. System logs analysis
- Common SIP Gateway issues
- 1. Registration failures and SIP errors
- 2. Audio issues and one-way audio diagnosis
|
| Topic 2: Configuration and Deployment | - Integration with BlackBerry Enterprise Server
- 1. User provisioning and policy assignment
- 2. Voice service activation for mobile users
- SIP Gateway configuration
- 1. Server setup and network requirements
- 2. Firewall and port configuration
|
| Topic 3: BlackBerry MVS SIP Gateway Architecture | - Core components and system architecture
- 1. SIP Gateway function and placement in network topology
- 2. MVS Server role in enterprise telephony integration
- Integration with PBX systems
- 1. Supported PBX interoperability concepts
- 2. Call routing between mobile and desk phone
|
| Topic 4: SIP Protocol Fundamentals for MVS | - Media handling and codecs
- 1. Codec negotiation and compatibility considerations
- 2. RTP media stream handling
- SIP signaling and session management
- 1. INVITE, ACK, BYE message flow
- 2. Registration and authentication mechanisms
|
| Topic 5: Call Routing and Mobility Features | - Dial plan and routing logic
- 1. Inbound and outbound call routing rules
- 2. Number translation and normalization
- Enterprise voice continuity
- 1. Desk phone and mobile call handoff
- 2. Single number reach functionality
|