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BlackBerry BCP-220 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Troubleshooting and Support | - Email delivery and synchronization problems
- Device connectivity issues
- Service outage diagnostics
|
| Topic 2: Security and Administration | - User account management
- Data protection and encryption basics
- Device security features and policies
|
| Topic 3: BlackBerry Device Fundamentals | - BlackBerry device architecture and components
- Operating system features and navigation
- Device setup and configuration
|
| Topic 4: BlackBerry Internet Service (BIS) | - Email account integration and synchronization
- Web browsing and service capabilities
- BIS activation and provisioning process
|
| Topic 5: Messaging and Connectivity | - Network connectivity (GPRS/EDGE/3G)
- Wireless synchronization
- Email, SMS, and MMS configuration
|