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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

Question 1

An employee who has the skills to deal effectively in customer facing roles within the business is called a:

A. Customer service professional.
B. Effective customer professional.
C. Trained salesperson.
D. Customer focused professional.

Question 2

If a colleague enters your office unexpectedly and you are sat at your desk, then a time management technique which should lead to a shorter interruption is to:

A. Ask them to leave and come back later.
B. Remain seated and ignore them.
C. Stand up and greet them and do not sit back down.
D. Explain you are very busy.

Question 3

Many organisations have something called a USP. This means they have a:

A. Unusual service product.
B. Unique sales pitch.
C. Unique selling point.
D. Unique sales position.

Question 4

Market segmentation occurs when customers are sub divided into:

A. None of the above.
B. Smaller groups to distinguish purchaser behaviour.
C. Different marketing areas.
D. The same groups.

Question 5

When positioning a product in the market place you should use Market Segmentation followed by Targeting followed by:

A. Sales.
B. Selling.
C. Positioning.
D. Marketing.

Solutions: