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Salesforce Arch-302 Exam Syllabus Topics:

SectionWeightObjectives
Multi-Cloud Architecture28%- Design scalable Salesforce multi-cloud solutions
  • 1. Integrate B2C Commerce with Service Cloud
  • 2. Design customer data synchronization strategies
  • 3. Evaluate integration patterns and middleware options
  • 4. Integrate Marketing Cloud and customer identity solutions
Discovery and Customer Success27%- Facilitate customer engagement and requirement gathering
  • 1. Identify systems of record and solution risks
  • 2. Recommend Salesforce products based on business needs
  • 3. Explain governance and DevOps lifecycle strategy
  • 4. Define implementation approach and project scope
Implementation Strategy22%- Plan deployment and delivery methodology
  • 1. Establish release management and testing strategy
  • 2. Recommend security and compliance practices
  • 3. Define environment management approach
  • 4. Plan data migration and cutover activities
Operational Excellence23%- Monitor and optimize platform operations
  • 1. Support post-launch optimization activities
  • 2. Identify performance bottlenecks and troubleshooting methods
  • 3. Implement scalability and monitoring solutions
  • 4. Recommend best practices for long-term maintenance

Salesforce Certified B2C Solution Architect Sample Questions:

Northern Trail Outfitters (NTO) operates its website on B2C Commerce. NTO recently decided to update its Customer Service from a bespoke solution to Service Cloud.
NTO currently has around two million customer records in its B2C Commerce database that need to be migrated into Service Cloud.
What should a Solution Architect recommend to export all the customer data from B2C Commerce and import into Service Cloud without additional development7

  • A. Export the data using Business Manager, and import it into Salesforce using the Data Import Wizard.
  • B. Export the data using B2C Commerce APIs, and import it into Salesforce using Data Import Wizard.
  • C. Export the data using Business Manager, and import it into Salesforce using Data Loader.
  • D. Export the data using B2C Commerce APIs, and import it into Salesforce using Data Loader.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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A company uses B2C Commerce, Experience Cloud, and Marketing Cloud. Now the company wants to enable Social Login with Facebook, Google, and Twitter to increase their conversion rates. Currently, Customer Identity is in use and two types of accounts are available: Individual accounts and household accounts.
Which consideration should a Solution Architect keep in mind when configuring seamless cross-cloud identity?

  • A. Full access (full) scope will request access to all accessible data that the third-party provides.
  • B. To create the external authenticated profile in Commerce Cloud, Service Cloud will need to invoke a remote OAuth2 authentication request to Commerce Cloud.
  • C. The Commerce Cloud to Service Cloud connector supports both person account and contact accounts out-of-the-box.
  • D. Commerce Cloud will be the system of record for customer shopping data, including individual profile and authentication credentials.
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Correct Answer: D  🗳️

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Northern Trail Outfitters (NTO) has been using B2C Commerce and Service cloud for the past year and wants to take the next step in its customer experience by implementing Marketing Cloud. NTO is focusing on email for the foreseeable future and wants all transactional messages-such as password reset and order confirmations-to go through Marketing Cloud rather than B2C Commerce.
Which three actions should a Solution Architect recommend to enable this functionality?
Choose 3 answers

  • A. Configure a Transactional Messaging API in Marketing Cloud and use a transactional send classification for each of the required emails.
  • B. Configure API integration credentials in Marketing Cloud to enable B2C Commerce to call Marketing Cloud.
  • C. Implement a client-side API callout in B2C Commerce for each of the required emails.
  • D. Configure an API event in Process Builder along with an Email Activity with a transactional send classification.
  • E. Implement a server-side API callout in B2C Commerce for each of the required emails.
Reveal Solution  Discussion  0

Correct Answer: A,B,E  🗳️

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A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer experience. They are evaluating tools to better support customer service activities like their call center for online ordering and social customer service.
Which two functionalities should a Solution Architect discuss with the company to explain the value of Service Cloud? Choose 2 answers

  • A. Ability to de-duplicate and create a single customer identity.
  • B. Ability to have a customer leave a journey when they have an escalated case.
  • C. Ability to create a B2C storefront using Digital Experiences.
  • D. Ability to allow the agent to see purchase history to support case management
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

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Universal Containers has an existing loyalty program that rewards its customers for purchases and frequent shopping with points that can be redeemed in store or online. They want to transform their existing loyalty program by investing in tools like Marketing Cloud, Salesforce Loyally Management and COP- They want to start segmenting their most loyal customers based or their online engagement and purchase history.
Which three actions should a Solution Architect recommend they consider taking with the tools they are investing In?
Choose 3 answers

  • A. Curate tiered experiences in Marketing Cloud
  • B. Create Journeys by tiers in Marketing Cloud
  • C. Curate tiered experiences in Loyalty Management
  • D. Segment Individuals within CDP C.Q Segment Journeys within CDP
Reveal Solution  Discussion  0

Correct Answer: A,B,C  🗳️

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