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Appian Certified Analyst Sample Questions:

1. Review the following project phase definition:
"A standardized agreement between Development Team and the Product Owner on what criteria a user story must meet in order for the team to consider it complete." Which option does this definition apply to?

A) Definition of Ready (DoR)
B) Value Statement
C) Acceptance Criteria
D) Definition of Done (DoD)

2. A case management tool needs intelligent and automated routing of many different complex case types, based on free text descriptions from external users.
What is the best way to implement this requirement?

A) Integrate with a natural language processing system to categorize the user's needs and route accordingly
B) Use the find functions to search for certain keywords in the text body and route accordingly
C) Build in a review task for a user to evaluate and route accordingly
D) Integrate with a translation service to route accordingly

3. You are designing a user interface that requires a confirmation message when the user attempts to delete a row.
Review the image with the confirmation message:
"Are you sure you want to delete the item?"
According to best practices, which button labels should you choose?

A) False, True
B) Cancel, Delete
C) Back, Next
D) Reject, Approve

4. The order management team receives orders via different channels, including email. Emails are accompanied by attachments containing the details of the order information. The team reviews the emails and attachments for clarity. Then, they extract the order specifics to create a customer record in their Customer Relationship Management (CRM) platform and an order in their Order Management System (OMS).
What is the most effective form of automation to help increase fulfillment efficiency in this process?

A) Review the emails and attachments using trained artificial intelligence to extract order data information
B) Provide a task after the order email was received asking the team to check the order status and select the next step option
C) Have an auto-reply "Thank You" email sent back thanking the customer for sending in their order request
D) Prompt the order management team members with a task to create an order in the CRM platform

5. A given user story has a description and an acceptance criterion.
Which two other things are needed to mark the story as ready?

A) Priority
B) Developer assignment
C) Estimation
D) Sprint number

Solutions: