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Avaya 7495X exam is an essential certification for professionals who want to specialize in integrating the Avaya Oceana™ Solution. 7495X exam tests the candidate's knowledge and skills in various areas such as installation, configuration, and administration of the solution. The Avaya Oceana™ solution is a comprehensive customer engagement platform that provides seamless communication across multiple channels, including voice, email, chat, and social media. The solution integrates various Avaya products, such as Avaya Aura® Communication Manager, Avaya Aura® Experience Portal, and Avaya Breeze®.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21613
Avaya 7495X certification exam, also known as the Avaya Oceana™ Solution Integration exam, is designed for IT professionals who want to become experts in the integration and configuration of Avaya Oceana™ solution components. With this certification, candidates will acquire essential skills in integrating Avaya Oceana™ with other Avaya platforms, third-party applications and hardware, as well as in configuring and customizing the solution to meet the unique requirements of different organizations.
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Avaya 7495X Exam Syllabus Topics:
| Section | Objectives |
| Agent and Customer Engagement | - Workspaces Configuration
- 1. Supervisor Functions
- 2. Unified Agent Controller
- 3. Customer Context Management
- 4. Agent Desktop Setup
|
| Solution Installation and Configuration | - Platform Deployment
- 1. Certificate Management
- 2. System Manager Integration
- 3. Avaya Breeze Cluster Deployment
- 4. Licensing Configuration
- 5. Control Manager Configuration
|
| Testing and Validation | - Solution Verification
- 1. End-to-End Call Flow Testing
- 2. Deployment Verification
- 3. User Acceptance Testing
- 4. Channel Validation
|
| Avaya Oceana Solution Architecture | - Core Components
- 1. Workspaces
- 2. Context Store
- 3. Avaya Oceana Overview
- 4. Engagement Designer
- 5. Avaya Breeze Platform
|
| Database and External Integrations | - Third-Party Connectivity
- 1. Oracle Database Integration
- 2. LDAP Integration
- 3. External Data Mart Configuration
- 4. PostgreSQL Integration
- 5. Microsoft SQL Server Integration
|
| Workflow and Routing Design | - Engagement Designer
- 1. Risk Bundles and Snap-ins
- 2. Business Logic Configuration
- 3. Routing Policies
- 4. Workflow Creation
|
| Omnichannel Integration | - Digital Channels
- 1. Voice Channel Integration
- 2. SMS Integration
- 3. Chatbot Integration
- 4. Email Integration
- 5. Web Chat Integration
|