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Avaya Experience Portal is a sophisticated platform that enables businesses to provide personalized and interactive customer experiences across various channels, such as voice, video, and web. POM or Proactive Outreach Manager is a tool that allows businesses to automate outbound communications with their customers. Professionals who pass the Avaya 33140X exam will have a deep understanding of these technologies and how to use them to enhance the customer experience. They will also be able to troubleshoot and resolve issues that may arise while working with these systems.

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Avaya 33140X (Avaya Experience Portal with POM Support Certified) certification exam is designed for IT professionals who are interested in validating their knowledge and skills related to the Avaya Experience Portal with POM support. 33140X exam is intended for individuals who have a solid understanding of the Avaya Aura® Experience Portal and are looking to expand their knowledge in areas such as system administration, configuration, maintenance, and troubleshooting.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22054

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Avaya 33140X Exam Syllabus Topics:

SectionObjectives
System Administration- Configuration Management
  • 1. Application deployment
    • 2. System parameter configuration
      - User and Role Management
      • 1. Access control and permissions
        • 2. Web interface administration
          Troubleshooting and Maintenance- Performance Monitoring
          • 1. System health checks
            • 2. Resource utilization tracking
              - Log Analysis
              • 1. System logs interpretation
                • 2. Call trace analysis
                  Avaya Experience Portal Architecture- Core Components Overview
                  • 1. Media Processing Platform (MPP)
                    • 2. Application Server Integration
                      • 3. Experience Portal Manager (EPM)
                        Proactive Outreach Manager (POM)- Outbound Campaign Configuration
                        • 1. Campaign setup and scheduling
                          • 2. Contact list management
                            - Call Flow Control
                            • 1. Dialing strategies
                              • 2. Retry and disposition handling

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