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3313 Desktop Test Engine
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- Total Questions: 70
- Updated on: Oct 24, 2026
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- Total Questions: 70
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Avaya 3313 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Maintenance and Troubleshooting Exam |
| Exam Number: | 3313 |
| Passing Score: | 60% |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 63-70 |
| Exam Format: | Multiple Choice, Multiple Response |
| Related Certifications: | Avaya Aura® Contact Center ACSS-3300 Track |
| Exam Duration: | 90 minutes |
| Exam Price: | 155 USD |
| Available Languages: | English |
| Recommended Training: | Avaya Aura Contact Center Implementation and Maintenance |
| Exam Registration: | Pearson VUE Registration Avaya Official Certification Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | In-person at Pearson VUE test centers or online proctored exam |
| Pre Condition: | Recommended: 6-12 months of hands-on experience with Avaya Aura® Contact Center administration, implementation, and maintenance |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/#/training/catalog/offering/21476 |
Avaya 3313 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Maintenance & Upgrades | 20% | - Rollback and recovery procedures - Post-upgrade validation - Upgrade planning and execution |
| Topic 2: Configuration & Reporting | 15% | - Routing and call treatment configuration - Historical reporting and CDN statistics - Contact Center configuration verification |
| Topic 3: Troubleshooting & Diagnostics | 30% | - High availability and redundancy issues - Network, firewall, and database connectivity issues - System alarms and error logs analysis - Media server and signaling troubleshooting |
| Topic 4: AACC Architecture & Components | 20% | - Session Manager and AES integration - SIP-based AACC solution components and interactions - Call flow and media signaling |
| Topic 5: Integration & Performance | 15% | - Performance monitoring and optimization - Integration with third-party systems - Bottleneck identification and resolution |
Avaya Aura® Contact Center Maintenance and Troubleshooting Exam: Honest Answers to Real Questions
The official Avaya Aura® Contact Center Maintenance and Troubleshooting outline defines 5 domains. The leading three are System Maintenance & Upgrades (20%), Configuration & Reporting (15%), and Integration & Performance (15%). The full list is in the topics section above, and PrepAwayETE's 70 practice questions cover each one.
Recommended: 6-12 months of hands-on experience with Avaya Aura® Contact Center administration, implementation, and maintenance Since requirements change over time, confirm the latest on the official Avaya exam page before scheduling.
The Avaya Aura® Contact Center Maintenance and Troubleshooting exam contains 63-70 to complete within 90 minutes. Timed simulation in the PrepAwayETE Desktop Test Engine teaches that rhythm before exam day does.
Avaya recommends these training resources for the Avaya Aura® Contact Center Maintenance and Troubleshooting exam:
Follow the training with steady self-testing — the 70 practice questions from PrepAwayETE help you apply theory and fill any gaps the training leaves.
PrepAwayETE issues a full refund if you take the Avaya Aura® Contact Center Maintenance and Troubleshooting exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review — not limited to any equipment, and friendly even without a network. All 70 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The 3313 exam is a Avaya certification exam validating the Avaya Aura® Contact Center Maintenance and Troubleshooting syllabus shown above. It belongs to these credential paths: Avaya Aura® Contact Center, ACSS-3300 Track. Candidates in 2026 start with PrepAwayETE's 70 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
The Avaya Aura® Contact Center Maintenance and Troubleshooting exam requires 60% to pass, and registration costs 155 USD. A failed attempt means paying the same fee again — a readiness check with the PrepAwayETE engines before booking is the cheaper option.
In-person at Pearson VUE test centers or online proctored exam Register for the Avaya Aura® Contact Center Maintenance and Troubleshooting exam through these official channels:
After booking, PrepAwayETE delivers your practice questions within 1 minute — preparation starts the same day.
Avaya Aura® Contact Center Maintenance and Troubleshooting Sample Questions:
In a SIP-enabled Avaya Aura Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:
1. The incoming call arrives at the switch.
2. The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.
What is the next step in the sequence?
- A. The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.
- B. The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.
- C. The CCMS anchors the call on an Avaya AuraMedia server conference port.
- D. The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established.
Correct Answer: D 🗳️
While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files.
How would you make an archive of the log files to provide to support personnel?
- A. The Archive Manager creates a new log file archive every hour. the archive will be available configured archive location when the Archive Manager completes the archive process.
- B. Create a ZIP archive of all files in D:\Avaya\Logs\CCT.
- C. Run the log Archive utility on the CCT and click the "Schedule An hive" button on the tab. When the schedule completes, the archive will be available in the configured archive lot
- D. Run the Log Archiver utility on the CCT server and click the "Archive AM Files Now" button on Settings tab. The archive will be available in the configured archive location.
Correct Answer: D 🗳️
You are experiencing issues with voice treatments being played to callers. You believe there may be a problem with the co-resident Avaya Aura Server (AAMS).
Where would you go to find AAMS related errors?
- A. Event logs located in D:\Avaya\Logs\MAS on the AAMS
- B. Alarms page in the system status section of the AAMS Element Manager
- C. Alarm Viewer in the AAMS server utility
- D. Windows Application Event Log on the AAMS
Correct Answer: B 🗳️
Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)
- A. The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.
- B. All SIP signaling and RTP streams will go to the Active server.
- C. All SIP signalingand RTP streams will go to the active and standby server.
- D. Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.
Correct Answer: B,C,D 🗳️
In a Voice and Multimedia Contact Server with an Avaya Aura Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?
- A. When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.
- B. Contact Center Manager Administration (CCMA) supplies license keys as required.
- C. When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.
- D. WebLM is configured on the AAMS to provide the required license keys.
Correct Answer: B 🗳️
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