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Avaya 3305 Exam Syllabus Topics:

Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. What is the last step that is required after successful installation of intelligent Customer Routing (ICR) Core?

A) Restart the terracotta service.
B) Reboot the machine.
C) Restart the httpd service.
D) Restart the ICR Core service.

2. Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?

A) Standard Report
B) Call Center
C) ICR Monitor
D) ICR Manager

3. You have setup up an application server and installed the runtimeconfig.war. When accessing the runtimeconfig web application http: //<hostname>: <port>/runtimeconfig), you receive the following error:
org.apache, jasper.JasperException: javax.servlet.ServletException: java lang.NoClassDefFoundError: com/avaya/runtimecommon/plat forms/Tool kit
How do you correct this Issue?

A) Check that the Web License Manager (WebLM) is running. If not start WebLM.
B) Restart Avaya Aura Experience Portal.
C) Re-install the runtimeconfig.war file.
D) Make sure the runtime support files are installed in the correct location.

4. In the intelligent customer routing (ICR) deployment, the standard ICR CCA session Detail Report (SDR) is shown below.
What is an accurate explanation of this SDR report?

A) The call was initially queued on 82003aicr.com where due to spike in EWT the call got re-queued to [email protected] The call then observed SIP ERROR and it was re-queued [email protected].
B) The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued [email protected]. The call then observed a spike in Estimated Wait Time (EWT) and it was re-queued [email protected].
C) The call was initially queued on 70001 a icr.com where due to spike in EWT the call got re-queued to 82003 a cr.com. The call then observed SIP ERROR and it was re-queued [email protected].
D) The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued to [email protected]. The call then observed a spike in EWT and it was re-queued 920l4.aicr.com.

5. Which field on the MRP Servers page specifies the IP address the speech server must server must use to communicate with the MRP when processing Automatic Speech Recognition (ASR) and text to speech requests?

A) Host Address
B) Network Address (VoIP)
C) Network Address (MRCP)
D) Network Address (AppSvr)

Solutions: