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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer deployed Avaya Contact Center Control Manager (ACCCM) with a communication Manager (CM) solution. The administration is building user profiles to be shared between the ACCCM database and the CM server. What is the first step that will be performed in the integration flow from ACCCM to the CM?

A) Login to CM.
B) XML request is sent from the web to ACCCM Provisioning
C) Add profile in CM.
D) SSH connection

2. Which three services are mandatory for every Avaya Contact Center Control Manager (ACCCM) software for a standard solution installation? (Choose three.)

A) Importer Service
B) Licensing Service
C) Provisioning Service
D) Functional Service
E) Sync Service
F) Active Directory Synchronization Service

3. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?

A) Microsoft Silverlight3.0
B) .NETFramework4.0
C) Microsoft MVC
D) SQLServer2008 R2Express

4. The customer has installed Avaya Contact Center Control Manager (ACCOM) and will be using ACCCM to manage their Avaya IQ servers. The customer requires that a separate user be used for the integration with IQ. Which current account must the new account have the equivalent permissions as?

A) admin
B) craft
C) avaya
D) sroot

5. You are planning a custom Avaya Contact Center Control Manager (ACCCM) installation.
The customer wants to use a remote SQL Server for the ACCCM database. You need to make sure that you can access the server with a standard SQL authentication before you move to the next step. Which statement describes how to test communications with the remote SQL server?

A) Run Windows netdiagtest.
B) Use the ODBC connector on Windows to verify communication.
C) Run Windows Dcdiag.exe tool.
D) Use the Ping command to test connectivity.

Solutions: