132-S-715.2 exam dumps

Avaya 132-S-715.2 Value Package

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  • Exam Code: 132-S-715.2
  • Exam Name: Specialist - Interaction Center/Operational Analyst Design and Implement Exam
  • No. of Questions: 100 Questions and Answers
  • Updated: Jul 16, 2026

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Avaya 132-S-715.2 Exam Syllabus Topics:

SectionObjectives
Contact Center Operations- Agent and queue configuration
- Workflow design and routing logic
Interaction Center Fundamentals- Core system capabilities and features
- Architecture and components of Avaya Interaction Center
Operational Analyst (OA) Design- Data collection and processing mechanisms
- Reporting and analytics configuration
System Implementation and Deployment- Installation and configuration of IC/OA components
- Integration with Avaya Aura ecosystem
Administration and Maintenance- User and role management
- System monitoring and troubleshooting

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