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Avaya 61451T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Administration Tasks | 25-30% | - Feature activation and management - Hunt groups and call center configuration - System management using SAT/CLI - Security administration - User and extension administration |
| Installation and Configuration | 20-25% | - Network settings and connectivity - Initial system configuration - Licensing setup - Hardware requirements and installation |
| Integration and Advanced Features | 10-15% | - Unified Communications features - Migration considerations - SIP integration basics |
| Avaya Aura Communication Manager Architecture | 15-20% | - System redundancy and failover - Communication Manager messaging - System components and architecture - Feature Server functionality |
| Maintenance and Troubleshooting | 20-25% | - System monitoring - Common issue resolution - Backup and recovery procedures |
Avaya Administering Avaya Aura Communication Manager Specialized Sample Questions:
What role do Alarms, Error, and Event reports play in troubleshooting Communication Manager?
- A. They predict future system errors and failures.
- B. They archive old data for compliance.
- C. They provide real-time status of all active calls.
- D. They help in identifying and diagnosing system issues.
Why is the Bridged Call Appearance considered essential in executive settings within Communication Manager?
- A. It prioritizes executive calls over others.
- B. It offers a unique interface for executives only.
- C. It provides automatic call recording features.
- D. It allows for seamless call handling and monitoring by assistants.
What is the purpose of the Class of Service (COS) in Communication Manager?
- A. To encrypt voice communications
- B. To monitor and report on call quality
- C. To determine the features accessible to a user
- D. To manage bandwidth allocation
What is a key consideration when integrating new SIP endpoints into an existing Communication Manager setup?
- A. The bandwidth requirement for each SIP device
- B. Configuring each device to support older digital technologies
- C. The color scheme of the device interface
- D. Ensuring compatibility with existing analog devices
How does the Extend Call feature contribute to enhanced customer service?
- A. By reducing the cost of calls made to customer service.
- B. By enabling call rerouting to the nearest agent geographically.
- C. By providing customers with direct lines to specific agents.
- D. By allowing agents to continue conversations without interruptions, even when changing devices.
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