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3COM 3M0-700 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: NBX Call Control and Features | - Call routing and handling
- 1. Inbound/outbound call routing logic
- 2. Route point and call mapping
- Advanced telephony features
- 1. Desktop Call Assistant (DCA)
- 2. Call transfer, park, conferencing
|
| Topic 2: Troubleshooting and Maintenance | - Voice service diagnostics
- 1. Network and IP telephony troubleshooting
- 2. Call quality and connectivity issues
|
| Topic 3: CTI (Computer Telephony Integration) | - TAPI integration
- 1. Microsoft TAPI usage in NBX systems
- 2. Route point and call control applications
|
| Topic 4: System Installation and Administration | - NBX system setup
- 1. Client software installation (pcXset / DCA)
- 2. Initial configuration and device setup
|
| Topic 5: NBX IP Telephony Architecture | - VoIP fundamentals in 3Com environment
- 1. QoS concepts for voice traffic
- 2. Voice codecs and bandwidth considerations
- NBX system components and call processing
- 1. IP phone registration and provisioning
- 2. Network Call Processor (NCP) functions
|