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Avaya 3000-2 Exam Syllabus Topics:

SectionObjectives
Topic 1: Call Routing and Features- Voicemail and messaging services
- Auto attendants and hunt groups
- Inbound and outbound call routing
Topic 2: SME Communications System Overview- Licensing and feature enablement concepts
- Avaya SME portfolio overview (IP Office / SME solutions positioning)
- System architecture and core components
Topic 3: Networking and SIP Integration- IP networking fundamentals for SME systems
- SIP trunk configuration and troubleshooting
- Firewall/NAT considerations for VoIP deployments
Topic 4: Installation and Configuration- Trunk configuration (SIP / PRI / analog)
- Initial system setup and provisioning
- User, extension, and endpoint configuration
Topic 5: Maintenance and Troubleshooting- System monitoring and diagnostics tools
- Fault isolation and resolution procedures
- Software upgrades and patch management

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

  • A. The CCR agent is in After Call Work (ACW).
  • B. The CCR Agent is not logged into the phone.
  • C. CCR Agent is checked on the user's telephony tab.
  • D. The CCR Agent is not an CCR administrator.
  • E. All of the CCR licenses are being used.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?

  • A. Yes, provide the correct settings in Supervisor Views.
  • B. No, this feature only works using the Compact Contact Center.
  • C. Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
  • D. Yes, but a supervisor has to install the CCV software.
  • E. Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

What is happening when an IP412 control unit system status light is solid red?

  • A. The Voice Compression Module is not installed.
  • B. The IP Office Professional license is not installed or is not valid.
  • C. The Local Area Network is not connected.
  • D. The .bin files are not loaded in the control unit.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

A client has five locations on a Small Community Network (SCN) with a centralized voicemail at the central site. The VoiceMail server is running out of resources to support all the remote auto attendants. The client wants all sites to have their own auto attendants while the central site supports user and hunt group mailboxes. How should the two site settings be configured? (Choose two.)

  • A. Set the remote sites as backup servers.
  • B. Set the remote sites as distributed servers.
  • C. Set the central site as a centralized server.
  • D. Set the central site as a distributed server.
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?

  • A. Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
  • B. "Agent1" cannot be used as a name for a CCR agent.
  • C. Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
  • D. Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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