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WGU Principles-of-Management Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Planning & Strategic Management20%- Decision Making
  • 1. Rational and bounded rationality models
    • 2. Group decision-making techniques
      - Foundations of Planning
      • 1. SWOT analysis and strategic formulation
        • 2. Strategic, tactical, and operational planning
          • 3. Mission, vision, and goals
            Topic 2: Organizing & Organizational Structure20%- Organizational Design
            • 1. Departmentalization and authority
              • 2. Team-based and matrix structures
                • 3. Mechanistic vs organic structures
                  - Human Resource Management
                  • 1. Legal and ethical HR considerations
                    • 2. Staffing, training, and performance management
                      Topic 3: Controlling & Quality Management20%- Control Process
                      • 1. Corrective action and feedback loops
                        • 2. Establishing standards and measuring performance
                          - Operations & Quality Control
                          • 1. Total Quality Management (TQM)
                            • 2. Balanced scorecard and performance metrics
                              Topic 4: Ethics, Social Responsibility & Change Management15%- Ethics & Corporate Social Responsibility
                              • 1. Stakeholder management and sustainability
                                • 2. Ethical decision-making frameworks
                                  - Managing Change & Innovation
                                  • 1. Forces and resistance to change
                                    • 2. Organizational development and innovation
                                      Topic 5: Leading & Motivation25%- Motivation & Communication
                                      • 1. Interpersonal and organizational communication
                                        • 2. Conflict resolution and team dynamics
                                          • 3. Maslow, Herzberg, Expectancy theory
                                            - Leadership Theories & Styles
                                            • 1. Transformational vs transactional leadership
                                              • 2. Trait, behavioral, and contingency theories

                                                WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

                                                High cooperativeness and high assertiveness are characteristics of which conflict management strategy?
                                                Choose 1 answer

                                                • A. Competing
                                                • B. Compromising
                                                • C. Avoiding
                                                • D. Collaborating
                                                Reveal Solution  Discussion  0

                                                Correct Answer: D  🗳️

                                                Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

                                                An employee of a company is working to start a separate division. This project is out of the employee's normal duties and has not been assigned by the supervisor. However, the supervisor encourages this informal project.
                                                Which intrapreneurship activity describes this project?
                                                Choose 1 answer

                                                • A. Opportunity obsession
                                                • B. Motivation to excel
                                                • C. Skunkworks
                                                • D. Bootlegging
                                                Reveal Solution  Discussion  0

                                                Correct Answer: D  🗳️

                                                Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

                                                What is evident when a company does something especially well in comparison to its competitors? Choose 1 answer

                                                • A. Strategic liaisons
                                                • B. Urban location
                                                • C. Competitive objectives
                                                • D. Core capabilities
                                                Reveal Solution  Discussion  0

                                                Correct Answer: D  🗳️

                                                Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

                                                In which situation does religious preference inappropriately affect decision making? Choose 1 answer

                                                • A. A company allows two days off per year for religious celebrations to all employees regardless of religious affiliation.
                                                • B. A manager refuses to participate in an event that conflicts with the manager's personal religious beliefs.
                                                • C. An individual follows religious dietary restrictions while at work regardless of the religious beliefs of others.
                                                • D. A real estate agent uses her religious background as a basis for accepting bids on property that is for sale.
                                                Reveal Solution  Discussion  0

                                                Correct Answer: D  🗳️

                                                Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).

                                                What is a core job dimension described in the Hackman and Oldham model of job design? Choose 1 answer

                                                • A. Quality
                                                • B. Compensation
                                                • C. Autonomy
                                                • D. Networking
                                                Reveal Solution  Discussion  0

                                                Correct Answer: C  🗳️

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